Shipping policy
At HEIN GLOBAL LIMITED, we aim to deliver your products as quickly and safely as possible. Please read our Shipping Policy below for information about delivery times, shipping areas, and order processing.
1. Shipping Area
We currently ship within the United Kingdom only.
2. Estimated Delivery Times
Delivery Timeframes
We aim to process and dispatch orders within 1 to 2 business days after receiving your order.
| Shipping Stage | Estimated Time |
|---|---|
| Order Processing & Handling | 1–2 business days |
| Transit Time | 2–3 business days |
| Total Estimated Delivery | 3–5 business days |
Delivery estimates are calculated in business days and may vary depending on the delivery location, courier service, and circumstances beyond our control.
We provide tracking information where available. Customers will receive tracking details once their order has been dispatched.
3. Shipping Costs
We currently offer free standard shipping within the United Kingdom.
Any applicable shipping charges, if offered for optional delivery services in the future, will be clearly displayed before you complete your purchase.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email.
Where available, this email will include tracking information so you can monitor the progress of your delivery.
5. Delivery Address
Please ensure that your delivery address is accurate and complete before placing your order.
We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
6. Missed Deliveries
If delivery cannot be completed because no one is available to receive the order, the courier may:
- Leave the parcel in a safe place (where appropriate)
- Leave a delivery card with further instructions
- Attempt redelivery
- Take the parcel to a local depot or collection point
Please follow the courier’s instructions to arrange redelivery or collection if necessary.
7. Damaged or Missing Items
Please inspect your order as soon as it arrives.
If your order is:
- Damaged during transit
- Missing items
- Incorrect
Please contact us as soon as reasonably possible after delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs of any damage (if applicable)
Nothing in this section affects your statutory rights under applicable UK consumer law.
8. Delivery Delays
While we work hard to meet our estimated delivery times, delays can occasionally occur due to circumstances beyond our control.
We appreciate your patience and will keep you informed if we become aware of any significant delays affecting your order.
9. Contact Us
If you have any questions about shipping or your order, please contact us:
HEIN GLOBAL LIMITED
Company Number: 16811074
Address: 16 Carpathia Drive, Southampton, United Kingdom, SO14 3GU
Email: support@heinglobal.shop
Phone: +44 7781781359
Our customer support team is happy to assist you with any questions regarding your delivery.