Terms of service
OVERVIEW
This website is operated by HEIN GLOBAL LIMITED. Throughout the site, the terms “we,” “us,” and “our” refer to HEIN GLOBAL LIMITED.
By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein or available on our website. These Terms apply to all users of the site, including browsers, customers, and other visitors.
If you do not agree to all terms and conditions, you may not access the website or use our services.
Our store is operated through Shopify, which provides us with an online e-commerce platform to sell our products and services.
SECTION 1 – ONLINE STORE TERMS
By using this site, you confirm that you are legally capable of entering into a contract under the laws applicable to you. If you are under the age of majority in your place of residence, you may use this website only with the involvement and consent of a parent or legal guardian where required by law.
You may not use our products or website for any illegal or unauthorized purpose, nor violate any applicable laws or regulations. Any transmission of malicious code, viruses, malware, or harmful software is strictly prohibited and may result in restriction or termination of access.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse or restrict access to our services where reasonably necessary, including where there is a violation of these Terms or applicable law.
You understand that information transmitted over the internet may pass through various networks and may not always be completely secure. Payment information is handled using appropriate security measures and, where applicable, by third-party payment providers.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us, except where permitted by law.
SECTION 3 – ACCURACY OF INFORMATION
We strive to ensure all information on this site is accurate and up to date. However, occasional errors, omissions, or inaccuracies may occur.
We reserve the right to correct errors, omissions, or inaccuracies and update information when necessary.
Nothing in these Terms excludes or limits any statutory consumer rights or protections that apply to your purchase.
SECTION 4 – MODIFICATIONS & PRICING
Prices for our products may change from time to time.
Any price applicable to your order will be the price displayed at the time you place your order, subject to correction of obvious errors.
We reserve the right to modify, replace, or discontinue any product or service. Where a change affects an order you have already placed, your statutory rights will not be affected.
SECTION 5 – PRODUCTS & RETURNS
Certain products may be available exclusively online and in limited quantities.
All purchases are subject to our Refund & Return Policy, available on our website.
We make every effort to display product images and descriptions accurately; however, actual colors or appearances may vary depending on your device or screen settings.
Nothing in these Terms or our Refund & Return Policy affects your statutory consumer rights.
SECTION 6 – THIRD-PARTY SERVICES & LINKS
We may provide access to third-party tools or services over which we have no control.
We are not responsible for the content, accuracy, availability, or practices of third-party websites or services.
Use of third-party services is subject to the relevant third party’s terms and policies.
SECTION 7 – USER COMMENTS & FEEDBACK
If you submit comments, suggestions, reviews, or other materials, you agree that we may use them for legitimate business purposes, including improving our products and services, subject to applicable law.
You agree that your submissions will not violate any third-party rights or contain unlawful, abusive, defamatory, fraudulent, or harmful content.
We reserve the right to remove content that we reasonably believe violates these Terms or applicable law.
SECTION 8 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy, available on our website.
Our Privacy Policy explains how we collect, use, store, and disclose personal information.
SECTION 9 – ERRORS & OMISSIONS
Occasionally, information on our site may contain typographical errors or inaccuracies related to product descriptions, pricing, availability, promotions, or other information.
We reserve the right to correct any errors and update information when necessary.
If an obvious error affects an order, we may contact you before processing or fulfilment to clarify the correct information. Where appropriate, you may be given the option to confirm the corrected order or cancel it.
Your statutory consumer rights remain unaffected.
SECTION 10 – PROHIBITED USES
You are prohibited from using the site or its content for any unlawful purpose, to violate applicable laws or regulations, infringe intellectual property rights, harass or abuse others, transmit malware, collect personal data unlawfully, attempt unauthorized access, or interfere with site security features.
Violation of these Terms may result in restriction or termination of access where reasonably necessary.
SECTION 11 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
We do not guarantee that the Service will be uninterrupted, secure, or error-free.
Nothing in these Terms excludes or limits any warranty, condition, right, remedy, or liability that cannot lawfully be excluded or limited under applicable law.
Our products are supplied with the rights, guarantees, and protections provided to consumers under applicable law.
To the maximum extent permitted by law, HEIN GLOBAL LIMITED shall not be liable for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms limits our liability for matters that cannot legally be limited or excluded, including fraud or fraudulent misrepresentation, or any other liability that applicable law does not permit us to exclude or limit.
SECTION 12 – INDEMNIFICATION
You agree to be responsible for losses or reasonable costs that we may incur as a direct result of your unlawful use of the website, your breach of these Terms, or your violation of another person’s rights, to the extent permitted by applicable law.
Nothing in this section requires you to indemnify us for matters caused by our own breach of law or legal obligations.
SECTION 13 – SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable where possible.
The remaining provisions shall remain valid and enforceable.
SECTION 14 – TERMINATION
These Terms remain effective unless terminated by you or us.
We may restrict or terminate access to the Service where reasonably necessary, including for a serious or repeated violation of these Terms or applicable law.
Any provisions that by their nature should continue after termination will remain in effect.
SECTION 15 – ENTIRE AGREEMENT
These Terms, together with our policies, constitute the terms applicable to your use of the website and purchases from us and supersede any prior agreements or communications relating to the same subject matter.
Nothing in these Terms limits or excludes any statutory consumer rights or protections that apply to your purchase.
SECTION 16 – GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.
If you are a consumer, nothing in these Terms affects any mandatory consumer protection rights or legal protections available to you under applicable law.
SECTION 17 – CHANGES TO TERMS
We reserve the right to update or replace any part of these Terms from time to time.
Any updated version will be published on our website with the revised date where appropriate.
Changes will not affect rights or obligations that have already arisen before the updated Terms take effect, except where required or permitted by applicable law.
Contact Information:
Address: 16 Carpathia Drive, Southampton, United Kingdom, SO14 3GU
Email: support@heinglobal.shop